[Ebook pdf] Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation






 | #2218565 in Books |  Owusu Gilbert |  2014-01-21 | Original language:English | PDF # 1 |  9.21 x.69 x6.14l,1.20 | File Name: 3642449697 | 277 pages

 | Transforming Field and Service Operations Methodologies for Successful Technology Driven Business Transformation

||From the Back Cover||The drive to realise operational efficiencies, improve customer service, develop new markets, and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency

The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential bu...


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